Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request. You Can Contact Us Here.
Do you have a physical store?
Currently, we do not have a physical store. We will be releasing a store locator app where you can find Hadley Wren products at your local boutique.
2. Product Questions
What size should I order?
All of our product are one size fits most.
What is the material of this product?
The material for each product is listed on the product page, under the add to cart section. If you have further questions about the material, please don't hesitate to contact us.
How do I care for this product?
Care instructions for each product are also listed on the product page, under the add to cart section. Please follow the care instructions to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be listed individually. If you don't see the color you're looking for, please contact us and we will do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We accept all major credit cards and Paypal.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Orders received between Monday and Friday before 11:00am PST are generally processed and shipped in two business days.. However, we do incure delays from time-to-time. During holidays order processing will take longer. We do not ship on weekends or holidays.
How much does shipping cost?
Shipping is calucated at checkout. We ship UPS ground.
Do you offer free shipping?
Yes, we offer free shipping on orders $99 or more.
Do you ship to P.O. boxes?
No, we do not ship to P.O. boxes. Please provide a physical address when entering shipping information.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing customerservice@hadleywren.com
What are your business hours?
Our business hours are Monday through Friday from 8:00am - 4:00pm PST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at customerservice@hadleywrenc.om
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at 18125 Andover Park West, Tukwila Washington.
